Course Overview

Our Customer Service course is designed to help you understand how to provide exceptional customer service in your work role. This is an introduction to Customer Service and will give you the opportunity to look at a range of different customer facing roles and how customer services is important to the Business.

You will learn about different kind of customers and the products and services that are provided in different customer roles. You will understand how communication skills play a huge role in getting the message right. You will also learn how to deal with problems and queries and you will learn about the importance of following process and procedures.

We will help you to take part in short discussions which will also help you in an interview or work setting. You will learn in small groups or work withing our virtual learning platform with very experienced Tutors who will provide you with resources, support your learning to make sure you have the confidence to complete your assignments, activities and assessment.

You will also be able to socialize with others either in the classroom or on our virtual platform, who are also learning about Customer Service and share your experiences of good and bad service.

Together we can make your learning journey enjoyable.

Who is suitable?

There are no prior qualifications needed to attend this course. We will check your starting point with a short assessment at the beginning of your course and tell you which level you need to start on.

This course is suited for Anyone who need to:

• Understand how to interact with customers
• Learn about process and procedure
• Know about internal and external customers
• Gain a recognized qualification to help with employment
• Want to get on in their job

What You will Learn

The course will cover the following topics:

• Reading
• Writing
• Speaking and Listening
• Taking part in a discussion
• Delivering a short presentation
• Spelling
• Punctuation and grammar

Additional Information

You will need to bring the following to enrol on the course:

• National Insurance Number
• Proof of residency e.g. passport, Driving licence, utility bill with address etc.
• We can be flexible with the days you learn
• Courses start weekly
• Courses run throughout the year
• Courses also run remotely through our virtual learning platform

What's Next?

At the end of your course your Tutor will explain how you can progress to the next Level or other courses that will help you develop skills for the job you are looking for.

You will also be able to progress to other courses that we offer for example Maths, English, Work Skills, Basic Computers / digital skills or higher level computers such as ITQ Level 1 or Level 2.

You can contact us at any time to find out more about our learning programmes on the numbers below.